Frequently asked questions
What is the return policy?
Due to the nature of hand-embroidered pieces and PDF templates there is a general no refund/return policy. If there is an error with your order contact Mae James & Co. and we will work out a solution with you.
When will I get my order?
Custom orders are shipped within 3-4 weeks of when your order was received. Please be aware that during the winter holidays turn around time can take up to 6 weeks.
What if I need my order sooner that 3-4 weeks?
We do offer rush shipping for an additional cost. Please select rush shipping at check out.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.